Job Posting: Account Manager USA

Job Title: Account Manager USA

Location: Remote/hybrid, with a preference for candidates based on the East Coast. Georgia is a bonus.

Job Category: Sales & Account Management

About the Agency ℹ️

Sambadigital is a leading global agency specialising in digital marketing and social media activations for the sports industry. We collaborate with top-tier brands, leagues, and clubs to create innovative campaigns that engage fans and deliver results. Our expertise spans across multiple sports, with a particular emphasis on soccer, American football and basketball, helping our clients build a passionate and loyal community.

Role Overview 🚀

We are seeking a dynamic and results-driven Account Manager USA to join our team. The ideal candidate will have a deep understanding of the US sports landscape, with a proven track record in social media activations, especially within soccer. You will be responsible for managing key client accounts, developing creative digital strategies, and executing impactful campaigns that resonate with American sports fans. You will also serve as the market referral for European clients seeking to activate or expand their presence in the US.

Key Responsibilities ✅

1. Client Relationship Management & Growth (40%)

• Serve as the primary point of contact for US-based clients, ensuring exceptional service and satisfaction.
• Build and nurture strong, growth-based partnerships by understanding client business needs and leveraging Samba Digital’s services.
• Manage client expectations, pitch agency work, sell in fees, and translate client feedback into actionable strategies.
• Maintain detailed records of meetings, presentations, and communications.
• Ensure high client satisfaction through continuous evaluation and proactive support.

2. Social Media Activation & Campaign Delivery (30%)

• Develop and execute innovative social media activation strategies tailored to the US sports market, with a strong focus on soccer.
• Oversee the initiation and delivery of client projects, ensuring all work is on-brand and aligned with client goals.
• Coordinate with creative, content, and analytics teams to deliver engaging campaigns across platforms such as Instagram, TikTok, X (Twitter), Facebook, and emerging channels.
• Monitor and track all project activities and deliverables using Asana to ensure timely execution, transparency, and accountability across teams.
• Monitor industry trends, fan behaviours, and platform updates to keep campaigns relevant and effective.

3. Market Referral & Strategic Consulting for European Clients (15%)

• Act as the market referral and subject matter expert for European clients of the agency seeking to activate or expand their presence in the US sports and soccer market.
• Provide strategic guidance, market intelligence, and local insights to help European clients achieve their objectives.

4. Business Development, Reporting & Upselling (15%)

• Identify and pursue upsell opportunities to drive incremental growth within existing accounts.
• Prepare and manage budgets to achieve set targets and objectives.
• Together with the Data & Insights team, analyse campaign performance, prepare detailed reports, and provide actionable insights to clients.
• Contribute to quarterly and yearly revenue targets and commercial objectives.

Your profile 👤

• Bachelor’s degree in Marketing, Communications, Sports Management, or related field.
• 3+ years of experience in account management, digital marketing, or social media within the sports industry.
• Demonstrable expertise in social media activations, with a portfolio of successful sports-related campaigns in the US market.
• Deep knowledge of the US sports ecosystem, fan culture, and digital trends, especially as they relate to soccer.
• Experience in customer relationship management, sales management, and upsell strategy.
• Strong communication, presentation, and relationship-building skills.
• Ability to work independently and as part of a global, multicultural team.
• Experience using Asana (or similar project management tools) to monitor, track, and report on project progress and deliverables.

Skills We Are Looking For 🔎

• Proactive communication: communicate clearly, confidently, and diplomatically with clients, colleagues, and stakeholders. Skilled at active listening, asking clarifying questions, and providing timely updates.

• Relationship building & empathy: strong interpersonal skills to build trust and rapport with clients and internal teams. Empathy to understand client needs, anticipate concerns, and deliver personalised solutions.

• Adaptability & flexibility: comfortable working in a fast-changing, multicultural, and remote-first environment. Able to quickly adjust to shifting priorities, new technologies, and evolving client demands.

• Organisational skills & attention to detail: strong project management and organisational abilities to juggle multiple accounts and deadlines. High attention to detail to ensure accuracy in campaign execution, reporting, and client communications.

• Accountability & ownership: takes responsibility for outcomes, follows through on commitments, and is reliable under pressure. Self-motivated and able to work independently, as well as collaboratively within global teams.
• Passion for sports & digital innovation: genuine enthusiasm for sports, especially soccer, and a curiosity for digital trends and fan engagement.

The recruitment process 🤞

• Screening interview (30 min) with HR
• Second interview (45 min) with Matt, Senior Account Lead EU & US, and Augustin, Head of Account Management
• Personality Assessment (15 min, online)
• Final interview with Fred, CEO and/or Jean-Philippe, COO (30-45 min)

Why Join Us 🌟

• Competitive salary and benefits package.
• Opportunity to work with leading sports brands and organisations.
• A dynamic and international work environment with room for growth.
• Flexible work arrangements.

How to Apply

Apply through the following link: https://form.asana.com/?k=XDc4xgCY_g12dkZM8kFIFw&d=1201228621690215

Samba Digital is committed to equality of opportunity, diversity, and fairness. We encourage all candidates with the necessary experience to apply for our job offers.