Job Posting: Account Manager France

Job Title: Account Manager – France

Location: Remote role, France-based (or other nearby European country)

Job Category: Client Services / Account Management

About the Agency ℹ️

Samba Digital is a leading digital marketing agency specialised in the sports industry. We support sports brands, clubs, leagues and federations in their global expansion through social media management, data analytics and internationalisation consulting, helping them build deeper connections with their audiences.

To support our growth in France, we are looking for an Account Manager to manage key client relationships, oversee social media and digital operations, and drive sales growth.

Job requirements 📋

What you’re excellent at:

• Building and nurturing strong relationships with clients and internal teams.
• Managing client expectations and ensuring high satisfaction levels through clear, proactive communication.
• Coordinating multiple projects and priorities simultaneously, from briefing to delivery.
• Identifying growth opportunities and upselling services in a consultative way.
• Translating client briefs into structured scopes, timelines and budgets.
• Presenting confidently to clients (reports, recommendations, pitches).
• Working fluently in French and comfortably in English (spoken and written)

 
The role is for you, if:

• You have at least 5 years’ experience in account management or client services, with mandatory experience in the sports industry with a key player (rights holder, brand, broadcaster or agency).
• You are results-oriented, proactive and comfortable owning revenue targets.
• You enjoy collaborating with creative, social, data and strategy teams to deliver best-in-class work.
• You thrive in a fully remote, decentralised environment, and know how to keep projects on track without being in the same room.
• You’re a strong team player with a positive, solutions-driven mindset.

Job Responsibilities ✅

1. Client Relationship Management (~40%)

• Act as the main point of contact for a portfolio of French and international sports clients.
• Hold regular meetings to understand their needs, capture briefs, present reports and provide strategic and operational advice.
• Manage day-to-day client requests, ensuring they are logged, prioritised and answered within agreed timelines.
• Handle client complaints or issues as they arise, escalating to senior management when needed.
• Monitor client satisfaction through formal and informal feedback and implement corrective actions when required.
• Maintain detailed records of meetings, presentations and decisions for each client.

 
2. Sales & Business Development (~30%)

• Meet your revenue targets by ensuring that existing and newly onboarded clients reach their annual sales objectives with Samba Digital.
• Identify and pursue upsell opportunities across Samba’s services (social media management, content, data, internationalisation), involving senior colleagues when needed.
• Negotiate and renew client contracts so that they are mutually beneficial, reflect the value delivered and remain profitable.
• Monitor pricing versus market benchmarks and ensure margins are aligned with Samba’s short- and long-term objectives.
• Proactively protect your client portfolio by building strong, long-term partnerships.

 
3. Project Coordination (~30%)

• Oversee the initiation and delivery of digital and social media projects, from briefing to post‑campaign review.
• Ensure that all deliverables are aligned with client goals, brand guidelines and contractual commitments.
• Coordinate internal teams (social media, editorial, creative, data, internationalisation) and external partners when required.
• Build and manage project timelines, estimates and status reports, ensuring transparency with clients and internal stakeholders.
• Support service teams from onboarding to performance feedback, ensuring smooth handovers and consistent quality.

What we offer 🔎

• The opportunity to join a sports-focused digital agency working with top clubs, leagues, federations and brands worldwide.  
• A remote-first, international team, with colleagues across multiple regions and time zones.  
• A full-time role with competitive salary and benefits, aligned with your experience and location.  
• The chance to play a central role in our growth in France, with direct impact on client satisfaction and business performance.  
• A culture that values autonomy, collaboration and continuous improvement, where your ideas genuinely matter.

The recruitment process

• Initial interview with the COO and/or Head of Account Management
• Second interview with HR
• A personality test (online)
• Final interview with the COO and/or Head of Account Management

How to Apply

Apply through the following link: Samba Digital | Account Manager – France