Job Posting: International Account Manager – iGaming

CONTEXT

Samba Digital is a leading international sports & entertainment marketing agency that partners with brands and rights holders to establish and enhance their global presence across regions including LatAm, North America, Africa & MENA.

We work with iGaming clients from around the world, helping them grow and establish their brands, primarily within the Brazilian market. Our services range from Out Of Home and influencer campaigns, to paid media and social media management, providing a blend of both on and off-line experiences.

THE OPPORTUNITY

We are currently looking for a skilled and experienced International Account Manager to improve our global iGaming strategy and increase the visibility of our clients.

JOB DESCRIPTION

The International Account Manager acts as the bridge between our client and the internal agency teams. His/her main responsibility will be to ensure that the agency is meeting (and exceeding) the client’s needs, design and implement campaigns and work on upsell opportunities with our clients.

He/She will manage internal and external communications, drive projects with internal stakeholders until completion and constantly solve problems. The International Account Manager will be expected to develop strong and healthy relationships with clients and demonstrate a great understanding of their business, the market opportunities, the iGaming industry and its legal framework in Brazil.

MAIN ROLES

Build relationships with key clients: listening to and understanding individual needs, and consistently meeting – if not exceeding – expectations.
Managing the day-to-day of the client account, including meeting organization timing plans, estimates and client reports
Interrogating and responding to client briefs, translating them into scopes of work and internal department briefs
Identify opportunities to add value to the client’s business through the upsell of Samba’s services and products
Assistance in preparing presentations and briefings: working with the creative and growth teams to develop ideas, strategies or campaign concepts, as well as presenting and pitching these ideas to the client.
Support the development of work by attending creative review meetings, growth review meetings, and providing appropriate feedback in line with client needs
Monitor project plans, deadlines and budgets, identifying and communicating potential changes
Maintaining records of meetings, decisions and actions
Put together reports to cover campaign results – analysing the data and proposing improvements
Develop observations and understanding of the client’s market issues and competitive activity.

PROFILE

Mandatory 2+ years of experience in customer-oriented project management in the iGaming sector.
Strong understanding of social media and digital media and their impact on betting brands
Ability to effectively manage client relationships while delivering projects at the highest level, on time and on budget.
Highly motivated individual who quickly and effectively analyzes problems and finds solutions.
Relationship specialist who demonstrates the ability to interact with people at all levels with tact, diplomacy and understanding.
Capacity to be a good listener and positively deal with setbacks
Ability to work under pressure while keeping an eye for detail
Excellent organizational skills and time management
Very good written and verbal communication skills
Good knowledge of the Google Workspace suite
Business fluent in Portuguese and English is required
Comfortable with a remote working environment, and with the ability to travel for ad hoc meetings
You will embody the Samba Digital’s values: excellence, commitment, courage, collective spirit, freedom and family